Return and Refund Policy
Last updated: March 31, 2025Thank you for shopping at Sloth of the Day Store.
Ever feel lost in the maze of return policies? You are not alone! Many stores have confusing rules and hard-to-understand terms. It can be super frustrating. Especially when a product doesn't meet your needs. We think being open and honest is key. We want you to feel great about every purchase.
That's why we've made a simple return and refund policy. It's designed to be easy and stress-free. Our goal? To make you happy. It all starts with clear info and fair practices.
This guide breaks down our policy. It's in easy chunks. We'll answer common questions. You'll learn what's what. Ready to make smart choices? Let's dive in!
Understanding Return Eligibility and Conditions
Want to return something? First, it needs to be eligible. These are the basic rules a product must meet.
Defining Eligible Items
What can you actually return? Most of our products can be returned with a few exceptions.
On Sale Items. Final sale items usually can't be returned.
Personalized goods. Custom-made items cannot be returned. Think of items with your name on them or a design that was made just for you.
Hygiene products aren't returnable, for obvious reasons. Be sure to check each product page for specifics!
Condition of Returned Items
How should you send stuff back? Items must be unused. Clothing should have tags. Keep it in the original box.
What if you send back a messy item? If it's not in good shape, we might give a partial refund. Or, we might reject the return. So, take care when packing things up.
Timeframe for Returns
How long do you have to return something? You have 15 days from arrival to contact us and let us know the issue and organize the return.
Step-by-Step Guide to Initiating a Return
Ready to start a return? Here's an easy guide. Follow these steps to make it smooth.
Accessing the Return Portal or Contacting Customer Support
First, visit our website and contact us. Please do not return the item without letting us know.
Providing Necessary Information and Documentation
Now, give us some info. Let us know the order #, tracking # or any information about the order so that we can find it. Why are you returning it?
Why do we ask for this stuff? It makes the return faster. We want to fix things quickly. More info helps us do that.
Receiving Return Authorization and Shipping Instructions
What happens next? We will find the order and contact you regarding the issue.
Then provide a return address if Returning the product was approved.
Refund Options and Processing Times
How will you get your money back? And how long will it take? Let's break down your refund options.
Available Refund Methods
We use Paypal to secure payments. In the event of a return, we will use PayPal to send the funds back to you.
Processing Time for Refunds
How long does it take to get a refund? Usually, 7-10 business days. Hang tight! We're working on it.
What slows things down? Banks can take time. Payment providers, too. We'll do our best to speed things up.
Understanding Deductions or Restocking Fees (If Applicable)
Do we charge fees? Sometimes, yes. Shipping might or might not be refunded.
We might charge a restocking fee, too. Why these fees? It helps cover costs. We want to be fair. We keep fees as low as possible.
Addressing Common Return Scenarios and FAQs
Got questions? We've got answers! Here are some common return situations.
Damaged or Defective Items
What if your item arrives broken? Or doesn't work right? Tell us right away! We will make it right.
We can send a replacement. Or give you a full refund. Your choice! We want you to be happy.
Incorrect Item Received
Did you get the wrong thing? Oops! It happens. Let us know ASAP. We'll fix it quickly.
We'll ship the correct item. No stress. You'll get what you ordered.
Returns After the Specified Timeframe
What if you're late? Past the return window? It's tricky. We might not be able to accept it.
But contact us anyway. Explain the situation. We'll see what we can do. Maybe we can make an exception.
Contacting Us for Assistance
Need more help? We're here! Reach out to our support team. We're happy to assist.
Customer Support Channels
Email us! admin@slothoftheday.com or you can chat with us on Facebook.
Escalation Procedures
Still not happy? We want to solve every problem. We'll work hard to make you satisfied. Your happiness matters!
Conclusion
Returning an item doesn't have to be a headache. Our easy policy, clear steps, and helpful team make it simple. Check the rules. Start your return fast. Ask questions if you need to. With our return and refund policy, shop with confidence. We've got your back!